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Klook grows up: From travel app to experiences brand, and now, IPO-bound

The Work Advertising Marketing Creativity Customer Experience Branding

Klook’s next trip is Wall Street. Marketer Marcus Yong and TSLA’s Eunice Tan look back on a decade of turbulence, their new campaign with Marie Kondo, and turning bookings into something bigger... transformation.

What 60 days in China's lower-tier cities revealed to me about retail

Marketing Opinions Analysis Customer Experience

After 60 days travelling solo through 30 cities in China, Wai Social founder Olivia Plotnick shares what she saw and learned.

Singapore’s AI optimism highest globally but AI-powered customer service is failing, Qualtrics report

News Data Customer Experience

Qualtrics’ Southeast Asia strategist Irene Ng warns that brands are mistaking AI adoption for AI acceptance and it’s costing them trust. While 68% of Singaporeans believe AI can make life better, barely 40% believe companies will use it responsibly.

Playing it safe won’t cut it: Heineken and Standard Chartered on bold marketing in APAC

Marketing News Analysis Customer Experience Branding

As 90% of brands expand into new-language markets, at All That Matters 2025, marketers say bold risks, cultural authenticity and fan-driven creativity are now table stakes.

China's new sense of 'premium'

Opinions Analysis Customer Experience Creativity Branding

Two creative directors of global agency Forpeople share lessons in working with Chinese clients, ditching past assumptions to strike a balance in design expression for premium brand experiences.

Nearly 1 in 2 shoppers drop purchases over poor online experiences, study finds

Marketing News Data Customer Experience Analysis

Shoppers' abandonment rates remain high as 48% of consumers turn to AI agents to secure better deals and filter choices, posing challenges to brands trying to win the digital shelf.

40 Under 40 2025: Andi Renreng, Xiaomi

Analysis News Marketing Customer Experience Technology

From record-breaking smartphone launches to turning tech campaigns that stand out, Renreng has helped Xiaomi Indonesia become a market leader while mentoring the next wave of local marketing talent.

40 Under 40 2025: Sarissa Rodriguez-Schwartz, SJS Group

Analysis News Advertising Marketing Customer Experience

Known for her innovative and culturally resonant brand strategies, Rodriguez-Schwartz excels at delivering the ‘wow’ factor in consumer F&B experiences.

40 Under 40 2025: Tara Kapur, Duolingo

Analysis Advertising News Marketing Customer Experience

Applying her skills as a storyteller, content creator and marketer, Kapur is driving an agenda of growth and accessibility for young professionals across India.

40 Under 40 2025: Dylan Yu, Oppo

Analysis News Marketing Customer Experience Branding

In just half a decade, Dylan Yu has shaped Oppo from a budget player into a culturally attuned, community-conscious market leading smartphone brand in Singapore.

Consumers raise concerns over data privacy as more brands turn to AI: report

Analysis Data Marketing Customer Experience

As brands invest in AI tools to engage with consumers, a recent Twilio media briefing in Hong Kong says 60% of people don’t believe brands act in their best interest when it comes to their data.

When Prime Video ads guess your mood before you watch

Analysis News Advertising Customer Experience

WPP OpenDoor’s latest campaigns swap ‘because you watched’ for mood-led recommendations, using AI to pair streaming suggestions with emotions — and even food orders.

Why Western coffee giants are losing ground in China's coffee boom?

Analysis News Advertising Marketing Customer Experience

China added 12,000 coffee shops last year, but why are Western giants like Starbucks falling behind local upstarts? Campaign breaks down where they’re losing the plot.

Why China’s delivery discount spree could backfire

Advertising Marketing Customer Experience

China’s food delivery giants are burning billions in a cutthroat price war. Orders are soaring, but so are concerns over collapsing margins, declining service, and vanishing brand loyalty.

Why Chinese youth bet on pets and plushies as their new family

Opinions Advertising Marketing Customer Experience

With fewer people getting married or having children in China, many young adults are turning to pets, plush toys, and AI for comfort and connection, creating fast-growing markets that reflect new ways of building emotional bonds beyond traditional families.

Disney sets sail: VP Sarah Fox on the brand’s cruise bet in Asia

Analysis Advertising Marketing Customer Experience

With localised strategy, strong fan engagement, and Disney’s knack for storytelling, Cruise Line will make its maiden voyage in December 2025. Campaign speaks exclusively with VP and regional GM Sarah Fox ahead of Campaign 360 next week.

What to expect at Campaign360 2025

News Advertising Marketing Creativity Customer Experience Branding Technology Campaign360

Hundreds of brand marketers will attend the flagship event for two days of networking, inspiration, and insights from multiple stages and formats. During this time, Campaign Asia-Pacific will reveal its coveted lists of the top 50 brands and brand marketers.

Breaking walled gardens: Why RedNote and Alibaba teamed up for Red Cat

Opinions Customer Experience

As the 618 shopping festival kicks off earlier this year on May 13, RedNote and Alibaba Group have joined forces to integrate Xiaohongshu with Taobao and Tmall amid an increasingly competitive ecommerce landscape in China.

Google may no longer be the ‘Godfather of search’ as AI tools gain ground

Analysis Opinions Customer Experience Technology

With Apple announcing its shift to AI search tools, the impact on the digital landscape could be disruptive as SEO experts rethink their strategies.

ChatGPT, conversational AI and the shift from search-based shopping

Opinions Advertising Customer Experience Technology

As generative AI evolves, a prompt-first economy will drive commerce, and it will be based on relevance, accuracy and structured data, predicts Lionel Sim, founder of AI Capitol.

Netflix revamps TV app with bigger previews, real-time recommendations, and AI search on iOS

News Customer Experience

The streaming giant is also rolling out a TikTok-style vertical feed to simplify browsing and boost content discovery.

Can HK food-delivery app Keeta's cash-burning blitz sustain its rapid growth?

Analysis Marketing Customer Experience Branding

BRAND HEALTH CHECK: In just 10 months, Meituan-backed Keeta has taken Hong Kong’s food delivery market by storm, toppling competitors with aggressive discounts and bold tactics. But is its cash-burning spree and rapid rise sustainable, or is a crash inevitable?

Are brands right to allow machines to handle customer service?

Analysis Customer Experience

While AI offers efficiency, many still prefer human interaction for complex customer service issues, prompting questions about a balanced approach that combines technology with empathy.

Havas’ global leaders on smart acquisitions, serious CX, and scaling with intent

Advertising Marketing Customer Experience Analysis

Less M&A, more CX. Campaign Asia speaks with Havas’ global and regional leads about how the network is reshaping its business with CX at the core, avoiding the temptation of scale, and its plans in APAC.

Instead of criticising performance marketing, steal from it

News Customer Experience

Agencies ought to tap into performance marketing's ability to inspire confidence within boardrooms, say Leo Burnett's Josh Bullmore and Richard Clay from Zenith.

AB InBev India moves beyond sponsorships—Betting big on owned festivals

News Advertising Marketing Customer Experience

Globally, AB InBev invested $7.2 billion in sales and marketing in 2024, focusing on strengthening its mega brands and building brand equity in high-growth markets like India.

Why are the majority of AI assistants female?

Analysis Opinions Customer Experience Technology

Meghan Joyce, CEO and co-founder of Duckbill, explores the historical, scientific and technological reasons behind the feminine voices of AI assistants.

Decoding the shifts in online consumer behaviour during Ramadan

Analysis News Customer Experience

App usage in Indonesia surges during Ramadan, especially for shopping and entertainment. Community-based strategies and personalization are key to brand success.

Move and win roundup: Week of March 17, 2025

News Advertising Marketing Creativity Customer Experience Branding Technology

Havas, EssenceMediacom Brisbane, We Are Social, oOh Media and more in this week's people moves and account wins round-up.

Can AI complement the spiritual essence of Ramadan?

Analysis Advertising Customer Experience Technology

PHD MENA’s Ban Samara on the role AI should play in the sensitive territory of spirituality.

Unilever CEO: 'Spend on social will jump from 30% to 50%'

News Marketing Customer Experience Branding Technology

Fixing geographical issues in China and Indonesia and accelerating India are among Fernandez’s key priorities.

Should brands try to be 'besties' with GenZ?

Analysis Advertising Customer Experience Technology

Pandering to GenZ by ‘meme-jacking’ will not help brands if they do not compensate and credit creators, says Bob Gold & Associates’ Albert Heape

Game on: Inside Razer’s quest to turn avid gamers into brand loyalists

Analysis Marketing Customer Experience Campaign360

From influencer collaborations to luxury chair designs, Razer's global head of partnerships and PR, Nikhil Kharoo, explains how community engagement, bold collaborations, and a gamer-first ethos drive the brand’s success.

How brand honesty can cut through the clutter of micro-trends

Analysis Advertising Customer Experience Branding Technology

Amid a flood of internet micro-trends, brands can stand out by using data to offer genuine insights about their products to consumers.

What's in, what's out: Marketing trends you need to know in 2025

Analysis News Advertising Marketing Customer Experience Technology

OUTLOOK 2025: A clear, concise and constantly updated guide for industry trends and predictions—all in one place. Check back often for the freshest updates.

Happy holidays from team Campaign!

News Advertising Marketing Creativity Customer Experience Branding

As the Campaign Asia-Pacific team signs off for the holidays until January 6, we wrap up 2024 with a festive ode to the year’s biggest marketing moments.

Year in review: Biggest brand fails of 2024

News Advertising Marketing Creativity Customer Experience Branding Technology

From Apple’s cultural misstep to Bumble’s billboard backlash and Jaguar’s controversial rebrand, here’s Campaign’s take on the brands that tripped up in 2024, offering lessons in creativity, cultural awareness, and the ever-tricky art of reading the room.

Agency of the Year 2024 SEA winners: Singapore and Malaysia

News Advertising Marketing Creativity Customer Experience Branding Technology AOY

Check out the complete winners list from Campaign's final AOY 2024 event for Singapore and Malaysia, as well as several Southeast Asian regional awards with entrants across five markets.

Spikes Asia announces 2025 jury members

News Advertising Marketing Creativity Customer Experience Branding Technology Spikes

Brands including Grab, Meta, TikTok, Unilever, and Warner Music Asia will be represented on the jury for 2025—and Mongolia joins the jury for the first time.

McCann, Famous Innovations lead the charge at South Asia’s Agency of the Year 2024 awards

News Advertising Marketing Creativity Customer Experience Branding Technology AOY

Also imparting a memorable mark: FCB Kinnect, Havas Media India, OMD, and White Rivers Media with their impressive wins showcasing gold, glory, and game-changing creativity.

Campaign US unveils new editorial team under leadership of Luz Corona

News Advertising Marketing Creativity Customer Experience Branding Technology

During a tumultuous time in American media and advertising, the team will provide in-depth reporting on the business and cultural challenges plaguing the industry.

Trix van der Vleuten to chair Campaign Global Agency of the Year Awards 2024

News Advertising Marketing Creativity Customer Experience Branding Technology AOY

Campaign's coveted Global Agency of the Year Awards are like no other. This year’s chair judge, Trix van der Vleuten, chief marketing officer at The Social Hub, shares how the awards drive agency success, her excitement for Asia’s social commerce innovation, and tips for crafting a standout entry.

Audi China marketers on launch of new EV brand

Analysis The Work Advertising Marketing Creativity Customer Experience Branding

In an exclusive interview with Campaign, Audi China's marketers spoke about launching an entirely new brand targeted at younger consumers, competing in China's busy EV market, and picking Zheng Qinwen as an ambassador.

Temu, Shopee, TikTok Shop: Who will win the e-commerce battle in SEA?

Analysis Customer Experience

As the online retail landscape in Southeast Asia heats up, Campaign explores the battle between platforms as governments seek to protect local merchants from the influx of cheap foreign goods.

Indonesia's VAT hike raises concerns about consumer spending and business strategies

News Customer Experience

Consumer goods companies are preparing for a potential slowdown in sales as price-sensitive consumers reduce non-essential spending.

Women to Watch 2024: Meet the exemplary women in APAC marketing and communications

News Advertising Marketing Creativity Customer Experience Branding Technology

Campaign Asia-Pacific announces its 12th annual Women to Watch, highlighting exceptional leaders and diverse talent powering the region's marketing boom.

Brand Health Check: How can Uniqlo compete with affordable alternatives in China?

Analysis Advertising Marketing Customer Experience

BRAND HEALTH CHECK: Given the brand's revenue decline in mainland China, we ask experts about what the retailer can do to reignite growth.

From ads to experiences: How experiential marketing is shaping brand-consumer relationships

Analysis Customer Experience

It is shaking up the ad world, with immersive, data-driven campaigns that forge genuine, lasting bonds with consumers.